by WillBowen | May 16, 2018 | JumpStarts
I’ve had a dream for a long time of doing a TED talk. Well, I finally got a chance to do a TEDx talk (step 1 to my goal) and it was….well, a little challenging. We recorded at a high school in Kyiv, Ukraine and I was to be the second speaker after the...
by WillBowen | Sep 6, 2016 | Complaint Free Workplace
You learn a lot about customer service when you’re the world authority on complaining. I’ve studied customer service for years and what I’ve discovered can teach us a lot about human nature and even how to become a Super Hero! Here’s a true story about Amanda (her...
by WillBowen | May 23, 2015 | Business Productivity
When I was a Boy Scout we would go on monthly camping trips. On every campout we would complain about having to clean the pots, pans and dishes after eating. We took turns doing the work but on every trip our disdain for dishwashing was always a center of attention. ...
by WillBowen | May 7, 2014 | Business Productivity, Complaint Free Workplace, Complaint Free World
This is my 3rd time being on Day 12. By contrast, I’ve been on Day 1 eleven times. I’ve discovered that the formula for success at ANYTHING is: C – T Consistency over Time. When I was in San Francisco, I visited Ripley’s Believe it or Not. They...
by WillBowen | May 6, 2014 | Complaint Free Workplace, Complaint Free World
I’m on Day 11 going Complaint Free…AND in just 2 minutes I’m doing a LIVE national radio interview with Dr. Dan Gottlieb on WHYY in Philadelphia. The interview will be broadcast nationally on many NPR stations. The time is 12 noon EDT, 11 AM CDT and...
