As you probably know, I’m not anti-complaining.

Rather, I’m pro healthy communication, which means speaking directly and only to the person who can resolve a problem.

If you’re going to send a complaint to someone, the ultimate goal is to get that person to help resolve your issue.

So, here’s some tips to making that more likely happen:

Don’t make assumptions
Speak about yourself and how things have impacted you personally
Don’t kill a gnat with a bazooka
Be brief

In this post, I expand on each of these ideas and the best way to implement each of them.



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